Success Stories
Hear from some of our recent clients below
Success Stories
Hear from some of our recent clients below
Testimonials
Success Stories
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Clinical Support Organization
A boutique clinical and regulatory support organization specializing in strategic consulting and hands-on clinical and regulatory support for small to medium sized biotechnology, pharmaceutical and medical device companies reached out for support building essential skills in Working with Others, Oral Communication and Thinking Skills.
The organization had experienced recent leadership changes as well as layoffs and overall morale and productivity had declined.
We assessed that the key issues impacting performance were employees’ lack of confidence to ask questions, and an inability to see the big picture related to organization’s strategic goals and changes happening in their workplace, organization, and sector.
The team delivered customized Essential Skills training and key objectives were achieved including:
- Employees stated understanding the process of effective communication
- Employees were observed applying questioning strategies, active listening, and non-verbal communication skills
- Employees indicated greater understanding of personal communication and engagement styles and ability to adapt same
Comment from Partner verifying transfer of learning:
“I can say this: I just sat in on a presentation by an employee and thought he had improved substantially. He spoke slower, listened more carefully to questions, answered appropriately and made eye contact. Also, we had a team meeting yesterday and key team members were able to ask some very pointed but highly relevant questions that helped the whole team to have better understanding of the company’s future direction”.
Project outcomes include estimated 25% increase in engagement – as indicated in post-training evaluation interview with Partner. In addition, an estimated 10% increase in productivity within 30 days of the training delivery. Partner anticipates this number to continue to improve.
Specific impacts to individual employees’ skills include;
%
100% increase in interactions among the work team suggesting a shift in trust and morale. (e.g., employees who were not speaking to each other were re-engaging with each other)
Employees were 4x more often using questioning strategies and thinking before taking action
%
100% of employees who attended training were observed making conscious efforts to monitor their tone and approach when interacting with work team.
Transportation Company
A transportation company was experiencing ongoing issues with errors and incomplete action related to both paper-based and digital documents. These skill gaps were resulting in unbudgeted costs to the organization as well as issues related to employees’ team orientation and individual confidence levels.
We delivered customized training in digital competence with specific application for using spreadsheets for the organizations front-line team. In addition, sessions in Thinking Skills and Oral Communication to address how data and information (including in meetings) was conveyed were delivered to the whole work team.
Post-training evaluation indicated individual skill gains in employees’ ability to:
- identify data sections on selected forms
- work with formulas and compile/sort/input information onto digital documents
- understand value in asking questions and seeking clarification
- recognize the cost of errors and repair behaviors
- work more effectively by improving communication
One aspect of Thinking Skills that all employees showed at least 50% skill gain in related to TIMWOODS. This is a thinking skills/decision-making strategy: (Transportation, Inventory, Motion, Waste, Over processing, Overproduction, Defects, Skills (Talent). Applying this skill will expedite decision-making ongoing.
Key measurable outcomes of the training (as validated by Partner in post-training evaluation) include:
Each employee is saving a minimum of 10 minutes per hour – just to complete general tasks. This attributed to being more organized and thinking before taking action. This means for 8 employees at 8 hours per day- estimated 80 minutes a day saved. Dollar-wise this is $90/day per employee saved. Overall benefit to workplace is estimated $170,000/year.
Partner states that employees are more accountable now that they understand that their level of conciseness and attention can impact the organization’s bottom line- this is a mindset shift from prior to training.
Partner states productivity has increased by 30% post-training.
Partner states majority of employees who attended training are completing and average of 15 additional documents per day over what they were completing prior to training.
Error rates have decreased from employer seeing errors on 8/10 documents prior to training, to seeing errors on 2/10 documents post training.
Notably, one unexpected outcome was that the employees worked together to devise “document use onboarding notes” to support new employees. It is expected that this support will save 4-6 hours of time (per new hire) that co-workers previously spent helping other team members learn the paperwork processes.
Industrial Manufacturing
A Winnipeg-based modern industrial manufacturing, repair and supply company with a fully equipped machine shop engaged us to deliver leadership training focused on Continuous Learning and Thinking Skills. This need was identified as an outcome of front-line training in Oral Communication and Working with Others previously successfully delivered.
A comprehensive, customized Essential Skills training program was delivered, and the Partner indicated the following post-training:
- Change in overall leadership behavior; team leaders are more confident, more collaborative.
Partner states that profitability swings and shifts monthly and so it is difficult to attribute increases in profits to increased collaboration specifically but suggests that he has no doubt that the collaboration is a factor in increased efficiencies which are impacting profitability positively.
Specific improvements in efficiency include:
Incremental but impactful .4 increase in correct amount of detail being included in reporting and communications
Almost 50% increase in “proactive” actions being taken by leaders
10% increase in employees’ recognition (indicated by decision-making) of importance in avoiding errors, e.g., thinking before doing
10.5% increase in overall levels of trust- this should impact productivity ongoing
20% reduction in amount of time leaders are doing tasks that their team should be doing; this means cost saving to the organization, est. $100,000 + per year in time/cost as managers and staff were both being paid for that time and not just employees would be paid for that time and managers can put their time elsewhere and not have overtime.
20% increase in overall self-reported change readiness- this should impact overall adaptive capacity of organization ongoing
20% increase in overall self-reported engagement. This should impact retention.
Notably, Partner suggested they had seen decrease in “lost” customers post-training. Prior to training they had tracked losing 5-10 customers per month due to ineffective communication- usually on part of leaders.
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